We are pleased to share the key findings of our second annual Quality Questionnaire for the year 2018-19.
Our innovative questionnaire measures the quality of experience of the people we support, recognising that conventional quality metrics in the health and social care sector often fall short of measuring the outcomes that really matter to individuals: their quality of life and wellbeing.
Jordan is a person we support at one of our supported living homes in Derbyshire. He has autism, and has ...
Jakub is a cheeky, charismatic young man whose energy lights up the room. He’s been supported by our Children’s Complex ...
James moved from his family home to one of our supported living services in 2004 and has called this home ...
When Ben was ready to take his first steps to adulthood, he had lots of goals he wanted to achieve. ...
Nicola is a person we support at one of our supported living homes. Nicola has autism, and over the years ...
Like any young person in their 20s, Hajra has big dreams and ambitions she hopes to one day fulfil. But ...
Joe is a person we support at Rivers, our intensive specialist support service in Worksop, Nottinghamshire. Since he joined us ...
Sarah is a person we support at BROCS, one of our specialist autism and learning disability services. Sarah has autism ...
Meet Sam and Chris Dixon, a married couple we support at Elmsmead, one of our specialist autism services in Somerset. ...
Every Wednesday when the clock strikes 12, Phillip, a person we support with Asperger’s syndrome, arrives at the Voyage Care ...
John is 51 years old and lives at Lorenzo Drive, our specialist brain injury rehabilitation service in Liverpool. Rose, his ...
Lauren is a person we support at Devonshire House, our specialist brain injury rehabilitation service in Manchester. She’s also living ...
Injuries can stop us in our tracks. For most of us, they’re minor and we learn to adapt to them ...
Oliver is a person we support at Esmer House, our specialist Prader-Willi syndrome residential care home located in Mansfield, Nottinghamshire. ...
Meaningful relationships foster a sense of happiness, security, and comfort, and they provide us with essential emotional support when we ...
Alison and Danielle have lived at one of our supported living services in Wiltshire, for the last three years. During ...
Martin is a person we support at Mason House, our specialist Prader-Willi syndrome residential care home located in Retford, Nottinghamshire. ...
Sophie recently celebrated a huge milestone birthday. She’s grown up to be a fun and sassy teenager who enjoys musical ...
The sweet sound of a cello being tenderly played echoes through the halls of John Cabot House, our specialist brain ...
Darren is a person we support at Markham House, one of our specialist brain injury rehabilitation services in Nottinghamshire. He ...
Stephen is a person we support with autism at Croft House, our specialist autism service in Leicestershire. Stephen is a ...
Meet Tim! Tim is an autistic person we support at our specialist autism support service, Northfield House, located in Taunton, ...
Samira is a happy, intelligent young lady who is currently supported by our team at Children’s Complex Care. With a ...
Charlotte is a person we support at Mason House, one of our specialist Prader-Willi syndrome residential care homes in Nottingham. ...
Meet Jon Jon is a person we support at Northfield House, one of our residential care homes in Taunton, Somerset. ...
Daniel is a person we support at Broadview, our residential care home in Hampshire. Broadview is a National Autistic Society ...
Paul is a person we support at Woodley House, one of our residential care homes in Nottingham. Woodley House offers ...
Steven is an autistic person we support at our supported living service in Hartlepool. He is a remarkable individual, who ...
Shona is a person we support at Ruddington View, one of our specialist behavioural services in Nottinghamshire. Before joining us, ...
Jenny is a person we support at BROCS, our specialist autism day centre in Wakefield. BROCS is a National Autistic ...
Simon is a person we support at Maeres House, one of our specialist brain injury support services located in Widnes. ...
Wendy was 28 when she found out she was expecting her first child. Like any mum-to-be, she was over the ...
Emma is an autistic person we’ve supported at our specialist adult day service, BROCS, since 2006. Located in Wakefield, BROCS ...
Rebecca is a person we support at our residential service 579 Maidstone Road. When she first joined us, Rebecca attended ...
Our supported living services offer high-quality care and support for people with autism, learning disabilities and associated complex needs. In ...
Angelman’s syndrome is a rare genetic condition affecting around just 1 in 12,000 people worldwide. When your own child is ...
When someone suffers a brain injury, they can be left with a range of disabilities and additional needs. Whether the ...
It’s a beautiful sunny day, the birds are singing and you’re at the park, playing and exploring as a family. ...
Nathan’s journey Nathan is a person we support at Langley House, one of our specialist autism services in Somerset. He ...
Most parents dream about having a healthy new-born baby and picture what life together will be like. For mum-to-be Jin ...
Katie is a person we support at one of our supported living services. When she joined us in 2022, she ...
For some people, food, (cooking and eating), is an exciting and enjoyable part of their day. For others, food is ...
Jade is a person we support at one of our supported living services. After receiving support at a children’s service ...
Meet Paulina! Paulina is a person we support at Summerfield Court, one of our Headway accredited brain injury rehabilitation services ...
Meet Neils! Neils is a person we support at our brain injury rehabilitation care home, Rossendale Road. In February 2021, ...
Meet Claire! Claire is a person we support at Landau Lodge, one of our residential services in Yorkshire. She enjoys ...
Meet Margaret! Margaret is a person we support at Treddinoch, our residential care home in Falkirk, Scotland. She has been ...
Meet Michael! Michael is a person we support at Welby Close, a residential care home located in Kent. He has ...
Meet Nicola! Nicola is an autistic person we support at Dudley Street, one of our National Autistic Society (NAS) accredited ...
Meet Irene! Irene is an individual we support at one of our supported living services in Dumfries, Scotland. With the ...
Rob is a person we support at one of our supported living properties in Liverpool. He is incredibly sociable, enjoys ...
Looking back Nearly a year ago, we spoke to David, a 56-year-old friendly individual with a learning disability, diabetes and ...
Meet Andy! Andy is 57 years old and has been living in our residential care home, Orchard Leigh, for over ...
Meet Ryan! Ryan lives at Oaklands, one of our adult residential care homes in Theale, Reading. Before moving to Oaklands, ...
Meet Matthew In 2009 Matthew’s* life turned upside down when he was cycling back from his girlfriend’s house and became ...
When the residential care home where Helen* lived closed, she began a transition to Hunters Lodge, our residential care home ...
Having a baby can be a magical experience. But for new parents Jess and Charlie, it has also been the ...
This week we spoke with Charlotte, a resident at Mandalay , our all-female residential care home in Essex. When we ...
Jessica* is a person we support at our acquired brain injury residential care home, Carville Road, in Tyne and Wear. ...
Jonathan is 25 and has a variety of complex care needs including quadriplegic cerebral palsy, scoliosis and epilepsy. To enable ...
This week we spoke to Lottie*, a person we support in Hampshire at our residential care home, The Laurels. When ...
Gwendolyn, age five, is supported by our Children’s Complex Care (CCC) team. She was born with spina bifida and vocal cord palsy. This means ...
This week we spoke to David, a person we support at Cote House, our residential nursing care home in Wiltshire. ...
Meet Megan Megan first moved into Broadview, one of our National Autistic Society accredited residential care homes in Hampshire, back ...
Sean is a person we support at Devonshire House in Manchester. Devonshire House is our flagship brain injury rehabilitation service ...
Shirley lives at one of our supported living properties in Norfolk. She became unwell in November 2018. She was unable ...
Meet Charlotte Charlotte is an autistic person we support who also has learning disabilities. As a young woman in her ...
At Voyage Care we understand the impact a change of environment may have on somebody. Jack has autism and challenging ...
As part of Brain Injury Week we spoke to Susan Guest, Service Manager at 48 Cedar Road. This brain injury ...
Adam is 22 years old. Like most young men his age, he loves watching his favourite football team and socialising ...
12-year-old Prodige has complex care needs that mean he is vulnerable to everyday illnesses. As a result, he has spent ...
Meet Leah, a 26-year-old artist with Down’s syndrome who lives in one of our supported living properties in Reading. We ...
Chris moved to Esmer House, our specialist Prader-Willi syndrome service in February 2020. Living with Prader-Willi syndrome Chris has Prader-Willi ...
Meet Tom! He lived at one of our residential care homes in Walsall. In 2020, he decided that it was ...
At Voyage Care we want the people we support to feel settled in their home and learn skills at their ...
Lauren moved to Esmer House, our specialist Prader-Willi syndrome service in January 2020. Since living here, she has achieved many goals, ...
Moving into a new home can be difficult. When Sam* moved into our specialist nursing care home, Wey House, in ...
Sometimes moving to a new home can take time, especially during the COVID-19 pandemic, but it makes it all worthwhile. ...
James joined Westwood House, a residential care home in Wiltshire, in 2016 when he was just 19 years old. It ...
Meet Emily, Emily and Leanne, the ladies who moved into one of our new supported living properties in Somerset mid-lockdown. ...
Meet Karen Karen lives at Heather House , one of our residential care homes in Tyne & Wear. She has learning ...
When Westwood, our residential care home in Coventry, received an emergency referral for a new resident, they were working against ...
Josh* had been in multiple residential care homes and supported living accommodation but nothing had worked out quite right. With ...
Since moving to residential care home, Westwood, in 2009, Shaun has been on quite the journey: from home bird to ...
Andrew is autistic, this means his routine and having regular people in his life is very important for him because ...
Ayesha and her staff team decided that she needed a change. She was living at Spring Grove Road, another Voyage ...
Ross, who lives at Sonnet Court – one of our supported living properties, enjoys studying independent living skills at Totton ...
Jason is a person we support at Woodlands, one of our specialist brain injury support services located in Middlesbrough. He’s ...
Dave joined us at John Cabot house in April 2017 after incurring a brain injury. Dave had bilateral neck injuries, ...
After sustaining a brain injury, Sharon joined us at Maeres House with the goal of becoming independent again. Her brain ...
Albert* transferred to Glasshouse from a rehabilitation centre in Derby. Albert* suffered a cardiac arrest whilst at home, he was ...
Please note: all social activities and interactions mentioned in this piece took place prior to the ongoing COVID-19 pandemic. All ...
We support Matt* at one of our residential care homes in Somerset. Matt* has physical disabilities and needs full support ...
Adam*, an autistic person we support, first came to one of our services in the South East, in September 2017. ...
Earlier this year we caught up with one of our care home managers, Kelly Barnard, about their recent quality audit ...
Dan*, a gentleman we support, unfortunately lost contact with his paternal family when he moved into one of our care ...
I am a senior support worker at Redmond House, I have always wanted to progress and develop my job role ...
Zofia is a support worker at Mimosa Lodge. She shares her story about taking the plunge and completing a diploma… ...
One of our residential care homes in Somerset supports up to 11 people. Our home is made up of three residential ...
Rob Brady is the Director of People and Development at Voyage Care. He shares some of the things that make ...
Peter became part of Voyage Care’s Young Apprenticeship Programme in October 2018. Since then he’s been at Dryad Spinney, ...
The high quality of our apprenticeship’s rely heavily on the hard work of our VQ Assessors. But what exactly does ...
Sally* is a happy and thriving adult, whose independence and sociability is at a great level. But rewind to 2011, ...
2017 was a life changing year for Darren*. A normal day in the summer quickly turned sour when an innocent ...
Daniel moved to one of our specialist autism care homes in Portsmouth, in 2014. He’d always been keen to gain ...
We caught up with Saskia, Service Manager at one of our autism specialist homes, Elmsmead, about the autism journey herself ...
Tim* is one of the people we support at who lives in a supported living bungalow. After a year in ...
Why Voyage Care? I started my journey with Voyage Care over 24 years ago now and it was purely by ...
About Ann* Ann* is a lady with a severe learning disability and autism who, at times, exhibits very challenging behaviour. ...
About Stan* Stan*is a gentleman with a severe learning disability and autism which includes a hypersensitivity to noise and issues ...
Sarah, service manager at one of our Reading services, has shared the major improvements they’ve made at the home since ...
Since starting their NAS autism accreditation journey, the team of staff and the people we support at a service in ...
Jackie and Helen are two people we support at Ling Crescent in Hampshire, one of our 33 specialist autism services ...
One of our services in Romford is a residential care home that supports 6 people with learning disabilities, many of ...
We began supporting Jack* at one of our specialist brain injury rehabilitation services in the West Midlands, 9 years ago following ...
The words “blood test” were whispered between staff at our Uttoxeter services, who were carefully devising a way to make ...
Amy* was happy living at home with her mum but always said that she wanted to live more independently and ...
With a small audience of our staff and other people we support, Evan* tells a funny story in a way ...
Ant*, who we support in Scotland, was previously supported by another provider up until early 2016 – and since then, ...
Rich* suffered a brain injury in November 2015. It is believed the brain injury was a result of a fall ...
I’ve always wanted to work within care. When I completed my GCSE’s, I started a youth training scheme apprenticeship in ...
In 2015, Sascha joined Voyage Care as a support worker at Sadlers Place in Walsall and since then her career ...
Beverley Malpass – Regulatory & Registrations Manager I have worked for Voyage Care for over 10 years. This is the ...
Chelsea Hennefer – Quality & Compliance Administrator I began working at Voyage Care in April 2014 in the accounts payable team. ...
Congratulations are in order for Sam*, who we support in Norfolk, as he is due to gain his level one ...
Harry* has a learning disability and took a tenancy at one of our supported living properties in Berkshire 18 months ...
Brian*, who lived at one of our homes in Merseyside, acquired his brain injury when he was involved in a ...
St Brides, our newly acquired supported living property in Wolverhampton, is home to eight people with learning disabilities and behaviours ...
In 2012, Justin* was shot through the head and right eye while serving as a soldier in Afghanistan. He was ...
Kelly Barnard, service manager at one of our services in Scarborough, supports one autistic person with extremely complex needs. After implementing ...
Samson* is autistic and lives in one of our services in the West Midlands, which is working towards Autism Accreditation ...
Michelle* lives in one of our homes in Scarborough. She is autistic and has extremely complex needs as she is ...
Liam*, who lives at our one of our homes in Leicester, has made contact with his family in Gambia for ...
Nathan*, who lives at one of our homes in Southampton, was reaching a crisis point. He was getting drunk every ...
Connor*, who has learning disabilities, ADHD (Attention deficit hyperactivity disorder) and fragile X syndrome, has been supported by Voyage Care ...
Tom*, who lives in one of our residential care homes in Kent, has learning disabilities and autism. Tom’s* autism results ...
Sue* was diagnosed with learning disabilities along with epilepsy. She grew up living with her mum, dad and brother, Barry. ...
Paul* has learning disabilities, autism and complex needs and has lived in various residential homes and hospitals from a young ...
Aaron* currently lives at one of our homes in the North West. He has Korsakoff syndrome and paranoid schizophrenia. Before ...
Pat* has moderate learning disabilities and a borderline personality disorder. She lives at one of our homes in Yorkshire. Eighteen months ...
When Mike* was young, he dived into the sea from the beach and hit a sand bank. The accident left him ...
INREACH support for a complex ventilated lady Background Rachel* was a sociable family lady who enjoyed life to the full, ...
A complex girl with an acquired brain injury Background Meg* is a girl that we have supported since June 2015. ...
Drew* is living in one of our supported living services in Kent. He is non-verbal with a diagnosis of learning ...
Bill* has lived in the West Midlands for many years. He has a moderate learning disability and scoliosis of the ...
24/7 Complex Child Supported In Challenging Family Environment Background Martin* has been supported by Voyage Specialist Healthcare since July 2016. A ...
Hello everyone, Let me tell you a little about myself. My name is Andy* and in 2010 I suffered a ...
Our son Wil* moved into a Voyage Care residential home in Somerset 10 years ago, after finishing his education at ...
Valerie* has learning disabilities and had been in care since she was three years old. She transitioned from a hospital ...
Dean* lives in a specialist supported living service. When he moved into his new home from a specialist school placement, ...
Alison* and Lola* shared a house with some other tenants. The household was becoming unhappy, as each tenant believed they ...
Arnie* is autistic and had high levels of challenging behaviour when he came to live at one of our homes. ...
Rory* is one of the people we support in Warwickshire and he has been volunteering at one of our day ...
Before Barry’s referral, he had been living in institutional care from a very young age due to his perceived uncontrollable ...
Murray* was hit by a taxi in 2009 and suffered a brain injury, numerous fractures and internal injuries. His mother ...
Danny* is a young man who is supported by Voyage Care in a residential home. He has mild learning disabilities ...
Sarah* is a selective mute and has limited methods of communication to express her needs and wishes. This left her ...
Katie lives with learning disabilities and Asperger’s Syndrome, an autistic spectrum condition. Katie likes to feel in control of her ...
Peter has a brain injury due to childhood abuse and he was adopted as a child. He was very close ...
Moira has learning disabilities and had always lived at home with her parents. Her behaviour was becoming increasingly difficult for ...
Ethan lives with his parents and his younger sister. He has a learning disability and autism. He does not use ...
In my early 20’s, I worked for a local landscaping company in Scotland. The job was below minimum wage at ...
Jeni* had lived with her parents until she was 47 years old. When her mother was taken ill and went ...
Owen* has made a miraculous recovery after a motor bike accident five years ago. From being in a coma for ...
I joined Voyage Care after many years of working for the NHS, I needed a more flexible working life and ...
Greg* currently lives independently in his own home. Previous to this, Greg* was reliant on staff in most aspects of ...
Tariq* is a practicing Muslim and he has a learning disability and autism. He is currently living in a shared ...
Sam* had very limited independent living skills and relied heavily on support staff to maintain his home. Without the high ...
Joan’s* goal was to live independently again and return to fitness following a brain injury resulting from a cardiac arrest. ...
Sebastian* lives at a Voyage Care residential service in Gloucestershire. He has an acquired brain injury following a road traffic ...
Lucas* suffered a cardiac arrest, which left him with a hypoxic brain injury. This gave him problems with his memory, ...
Kim* was already receiving community support to tackle her alcohol misuse when she was admitted to hospital with encephalopathy. Encephalopathy ...
I started working in care around five years ago, after seeing a close friend struggle to look after her son ...
Dylan* was involved in a high speed collision and sustained a brain injury in his twenties. The accident left him ...
Andrea* and Riley* both wanted to move out of a Voyage Care residential placement in Merseyside to be closer to ...
Olivia* moved into a service in Sussex in April 2017. Prior to this she lived at home with her parents ...
Annie* came to a Voyage Care service in West London after a difficult start to her life. Emotionally and sexually ...
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