The staff at Bewick House care home, which supports six people with learning disabilities and associated complex needs, were overjoyed when their recent CQC inspection report came back as Outstanding.

The manager, Tracy Foster, is currently at home with her husband, half way through 14 days of isolation. When she heard the news, she said, “I was totally ecstatic and really quite emotional! It was such great news in such difficult times. I knew I had to call the team straight away. Everyone was just so proud of this amazing achievement!”

Despite lockdown and not being with her team, Tracy regularly video calls everyone: on the agenda today was how to celebration. Tracy said, “We agreed we needed to celebrate as a team once I’m back. We’ll be having lots of cake – all the unhealthy stuff that everyone loves, it will cheer us all up and be a great way to say thank you to everyone!”

She described how “Bewick House is known for being a home from home and during the lockdown we are determined to keep that wonderful homely feel. The ladies who live here have been giving extra attention to their salon (situated in the spare room) and enjoying fresh air in the garden. There’s been lots of cooking and baking too. We are prioritising keeping the ladies happy, relaxed and safe.”.

Bewick House is the 15^th service to join Voyage Care’s impressive list of care homes and community support hubs rated as Outstanding or equivalent across the UK. Alan Marshall, MD at Voyage Care, said, “I’m so proud of the whole team, they work together to enhance the lives of the people they support. This is a great result and a real testament to the team’s resilience and dedication to be able to achieve it during these unprecedented and difficult times.”

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