Using person-centred care to improve Andy’s mental wellbeing

Meet Andy!

Andy is 57 years old and has been living in our residential care home, Orchard Leigh, for over 14 years. Andy has learning disabilities, hearing difficulties and speech issues. He is a friendly and cheerful person who loves spending time looking after animals and is an important resident at Orchard Leigh.

Andy’s challenges

Andy used to be an active member in the Orchard Leigh household until his mental health started declining. He took medication for depression, but after a GP review, they were withdrawn, as they were deemed unnecessary for Andy.

However, a few months later, the team at Orchard Leigh and his family became increasingly concerned about Andy’s wellbeing. He had become withdrawn and would stay in his room, isolated from staff and the other residents. This left Andy feeling frustrated so when he eventually left his room, he resorted to shouting as a form of communication with staff.

Making positive changes

The team at Orchard Leigh supported Andy to get back to his friendly, cheerful self by contacting his GP to further review his medication. At this visit, the GP suggested an amendment to his medication.

Andy also received support from our behavioural support practitioner who provided Andy and the staff at Orchard Leigh with new coping mechanisms and de-escalation techniques, that would help them reach positive outcomes with Andy’s behaviour.

Implementing continuous small changes alongside our person-centred approach, meant the team could re-discover what worked best for Andy, resulting in positive changes in his behaviour.

Overcoming the challenges

After working with Andy to make sure he was getting the right medication and support, he is now emotionally and physically healthier and a happier man as a result, all within just 18 months!

He now engages with the staff and residents daily and has become an active, helpful member of the house again. He offers to make the team and the residents drinks and regularly helps to clear away the table after eating. He even helps out with Orchard Leigh’s resident ducks and has established himself as the go-to volunteer responsible for their wellbeing! He cleans the duck pen, feeds the ducks and makes sure they are well looked after.

Andy has also taken steps to develop his independence with the support of the team at Orchard Leigh. He discusses and arranges weekly meal plans with staff, ensuring it’s packed with everything he likes. As well as this, he has even started to cook his own meals and keep the kitchen clean and tidy.

Looking to the future 

Andy is now looking to further his independence skills and set himself new goals to meet for the new year. He aims to continue to use his iPad to keep in contact with his family as well as, continuing to plan his next holiday!

Learn more about residential care homes

If you’d like to learn more about our residential care home properties across the UK and how we can support you, a loved one or a client to live their best lives, get in touch! Fill in our quick and easy enquiry form and a member of our team will be in touch! 


Nurturing Hajra’s hopes and dreams with specialist support!
Learning disabilities

Nurturing Hajra’s hopes and dreams with specialist support!

Like any young person in their 20s, Hajra has big dreams and ambitions she hopes to one day fulfil. But opportunities to make her dreams a reality haven’t come easily. Hajra is a person we support with autism and learning ...

Chris and Sam’s married life!
Learning disabilities

Chris and Sam’s married life!

Meet Sam and Chris Dixon, a married couple we support at Elmsmead, one of our specialist autism services in Somerset. They both have learning disabilities and require support in different areas of daily life. Sam and Chris met at Elmsmead ...

Volunteering opportunities support Phillip’s skills development!
Learning disabilities

Volunteering opportunities support Phillip’s skills development!

Every Wednesday when the clock strikes 12, Phillip, a person we support with Asperger’s syndrome, arrives at the Voyage Care head office in Lichfield. Accompanied by his Key Support Worker from his home at 46 Derby Road, he’s eager to ...

Back on track – bravely navigating Mike’s health journey!
Learning disabilities

Back on track – bravely navigating Mike’s health journey!

Injuries can stop us in our tracks. For most of us, they’re minor and we learn to adapt to them for a brief time. But for people with learning disabilities, injuries and health changes can create fear and anxiety as ...

Learning Disabilities Week 2024: Nurturing relationships for people with learning disabilities
Learning disabilities

Learning Disabilities Week 2024: Nurturing relationships for people with learning disabilities

Meaningful relationships foster a sense of happiness, security, and comfort, and they provide us with essential emotional support when we need it most. Yet it’s commonly misconceived that people with learning disabilities can’t sustain long-lasting, meaningful relationships with others. However, ...

Smashing misconceptions: “People with learning disabilities can’t work”
Learning disabilities

Smashing misconceptions: “People with learning disabilities can’t work”

Alison and Danielle have lived at one of our supported living services in Wiltshire, for the last three years. During that time, both ladies have gained more independence, and our support has been important to their development. At an early ...

Make An Enquiry