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Communication tools

We understand that communication is key to providing high quality support and that in many cases behaviour which appears challenging is a result of a person’s frustration at being unable to communicate their needs and wishes.

To address this we:

  • Work with each person and those close to them to develop a communication plan setting out how they prefer to communicate
  • Tailor staff training to the needs of the people they support; this includes training in preferred communication methods
  • Make use of assistive technology which can help people to communicate. This will be considered in the initial assessment and at all reviews

Individuals can choose to use assistive technology to:

  • Increase their independence
  • Increase their confidence
  • Stay safe
  • Provide targeted support
  • Expand their opportunities
  • Maintain their dignity

Some options are high tech solutions, such as the eye-gaze technology used to control a communication device or nocturnal epilepsy sensors which summon assistance if the individual has a generalised seizure. However there are lower tech solutions, easily available to the public, like large button phones which have photos for speed dialling; whiteboards for daily planning and orientation; one-touch, one-cup kettles which reduce spills and scalding risks

Should an individual we support wish to explore how they might benefit from using assistive technology, we will help them identify the most appropriate route to achieving this. Assessments can be conducted by their local authority Telecare team, by an appropriate professional such as their Occupational Therapist, by an Independent Living Centre or through a private assessment.